Pro Shop
Topic: Unsolicited Testimonials

When I used to work in the "Corporate Industry" as it was called then, designing graphics for business conferences and product launches at exhibitions, I would regularly receive thank you letters from the producers of the show, and I kept a file of them, and whenever I was feeling down, or tired after working into the small hours yet again on a particularly demanding job, I would get them out and read them to perk me up a bit. (We would also receive a bottle of champagne after each job too, almost always in fact, until we probably started taking it for granted - but that was nice for the decade or so that it lasted!)

Anyway, sometimes I get thank you letters from customers from The Pro Shop, and it seems to be a waste to not mention them, so, in a shameless act of self promotion, I have decided to publish them, anonymously, here for posterity - because I think it's a rare thing nowadays for people to go to all the trouble of writing a thank you note.

Of course, some cynics may choose to believe they are made up, but I'll know the truth.


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Authorised Pro9 forum advertiser/sponsor

"So rare for a company to try and exceed customer expectation and to deliver more than what was ordered. Your voicemail message was much appreciated. I play with meucci black dot shafts and the little extras you included were a nice touch."

"Thank you for keeping me informed throughout the time and I look forward to doing business with you in the future."

"Dave the cue arrived on Sat - many thanks once again!"

"Thank you very much for the very nice cue. I was so excited playing with it last weekend that I almost forgot to say thank you to you!

It is really perfect cue for me. I appreciate all your efforts for helping to have this very beautiful cue stick."

WOW... Nothing says, "job well done" better than a £100 tip!

Thank you very much sir... Take note the rest of you!

From BWPPA

Dave has been a great supporter of BWPPA over many years, producing our event posters, and when he is able to bring his pro shop to our events, making a donation to BWPPA from any sales made. A real star and a real gent.

Tony Southern
BWPPA Chairman


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Tony Southern
BWPPA Chairman/Administrator
www.bwppa.com
BPF President
Authorised Pro9 Advertiser

Hi

I received my order today.
Very impressive service I will definitely be using you again for future purchases

Thanks

You know you've got your customer service level right when someone contacts you to let you know about a problem with a product, and after you sort them out, they end up saying this...

You are the best seller i have ever experienced - top man!

Here's a nice one from today...

Hi Dave,

Just a quick one to say many thanks for your help in sourcing the Meucci for me, it arrived on time as expected.
I played with it for the first time earlier this evening for 3 hours straight and it is wonderful.

A nice solid hit with the least amount of deflection I've ever experienced in an American pool cue. Takes a bit of time getting used to it initially compared with previous cues I've played with, but it was oh so worth it!

Thanks again, most appreciated.

Kind regards.

"Many thanks Dave!
So professional, that' great!

After helping a customer get his shaft replaced under warranty...

"Now I understand why are you calles Big. You’re giant!"

love pro9
so easy to buy from with paypal and so far all my orders on time

"No worries Dave. As always, thank you for a great service!"

Thanks again Dave, you’re my “go to man” for all things pool related!

Kind regards,

Morning Dave

Just a note to say thank you very much. The cues arrived this morning and they are perfect. Thank you for such an easy transaction

Kind Regards.

Thanks Mr Dave! I received the break cue today and just tried! It wonderful! Definitely the best break I have ever had!

All received Dave, thanks once again for brilliant service and product.

5 Stars Customer Services right there man! Way to go:)

Thanks for your excellent service.