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BWIN |
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Cletus
Home away from home
Joined: 09-Feb-2007
Posts: 282
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Posted: 2007-09-14 12:53
Well, this is the response when i try and add funds - Adam (hustler) also tried last night, and was also refused:
Your deposit was unfortunately unable to be processed due to our security settings. Please select another payment method!
HELP!!!!!!!!!!!!!!!! the only assistance number i have is a foreign one which i am not going to access at work
but i'll darn well watch it while at work
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BigDave
Forum User
Joined: 13-Mar-2006
Posts: 11008
From: England
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Posted: 2007-09-14 12:59
Hmmm.. I actually checked your IP to make sure that you weren't in America or something! Can I ask what payment method you are attempting? I'll contact support.en@bwin.com and see if they are experiencing problems with payments. I'll give them a call on 00350 777 61 too as I have Skype and it REALLY cheap for me! [ This message was edited by: BigDave on 2007-09-14 13:02 ]
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BigDave
Forum User
Joined: 13-Mar-2006
Posts: 11008
From: England
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Posted: 2007-09-14 13:10
OK, here's the skinny from the lovely young lady in Bwin's Gibraltar Support Department.
Apparently some people attempt to finance their account with Visa or Mastercard and try to do it too fast, or repeat the action too quickly, and it blocks it.
If you get it blocked twice within 24hours you will NEVER get it to work apparently.
It seems you can either:
A. Wait 24 hours before attempting to retry the same card/method or...
B. Attempt to finance the account with one of the OnLine "wallet" companies. (Apparently this would be the only way if you've blocked your card).
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BigDave
Forum User
Joined: 13-Mar-2006
Posts: 11008
From: England
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Posted: 2007-09-14 14:19
OK, I've just got off the phone with them again after being contacted by ANOTHER concerned Pro9'er who couldn't finance his account. They said... Pretty much the same as before to be honest. That their security setting ARE always set high, and unfortunately there is nothing of a personal nature going on, it's just the way it is. That the only thing I can say to help people is that they should attempt to finance their account with one of the alternative payment methods. Apparently bank transfer are always 100% successful, but that takes 5 days. ^^^ Probably OK as a last resort for the next Euro Tour but not much good for this one. I was surprised to hear that one Pro9'er even had their PayPal refused, but apparently that DOES happen too! They were very interested to hear that their Security Certificate had expired and were grateful for the feedback. I'm so sorry for the people having trouble sorting this out, it might be an idea to continue with your attempts so that you are guaranteed the chance to watch in the future. -----------------  Authorised Pro9 forum advertiser/sponsor
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Destroyer
Home away from home
Joined: 14-Mar-2006
Posts: 530
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Posted: 2007-09-14 15:04
I successfully deposited money today, using neteller if anyone wants to try that. 
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Cletus
Home away from home
Joined: 09-Feb-2007
Posts: 282
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Posted: 2007-09-14 16:00
cheers for that mate
i shall try my wifes card
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